Wow. Just wow.
Yesterday I got a letter telling me that CREDIT CO was decreasing our line of credit. Which was fine, because I don’t use it. What wasn’t fine was the reasons cited:
Account has not been open long enough.
Late payment.
Funny thing: CREDIT CO caused both those problems.
How? Oh, that’s right, CREDIT CO “lost” a box of documents that included all of our information. Oops…. Oh, and then it got sold on the black market, and our card got used to purchase a grill master in the UK.
CREDIT CO then closed the account and didn’t give us the new account number. While we waited for it, they charged us late fees, and messed up our credit. When we contested, they ignored it, brought our account up for review, and decreased our line of credit. Shady, huh?
So I was a little irate. The customer service rep told Refe that the people we needed to talk to “had no phone number” so we needed to write letter.Yes, a letter… the paper kind. What??? Funny, thing, they have a fax….but no phone? In the Information Age? REALLY??? NO ONE IN THE WHOLE BRANCH HAS A PHONE???? NOT ONE????
Oh, and there was NO ONE, not ONE single person besides this brigadoon branch that only appears every 100 years and is made up of elite phone-hating reclusive monks, that could help us.
So we talked to his supervisor. Funny thing…she fixed our credit in five minutes. Huh. What is wrong with these people?
